This dialog box lets you review a request for a knowledge base entry, edit it, categorize it, and accept or reject it. It appears when a knowledge base editor clicks Review KB Request on the request's Process View page.
See Accepting or rejecting a knowledge base request.
Table: Options in the Create KB Article dialog box
Lets you select the type of knowledge base item that the submission should be created as.
The knowledge base item types are as follows:
Lets you select the category in which to place the knowledge base entry.
You can also create a new category by clicking New Category.
See Adding a knowledge base category or subcategory.
(Optional) Lets you link entry articles by selecting a parent entry. You can choose from the other entries that are in the same category as the new entry.
When a user searches the knowledge base, child entries are also displayed as links.
Description/Explanation of Question
Lets you provide a description of the article or a more detailed explanation of the question. This description appears under the title of the knowledge base item on the Knowledge Base page.
(Optional) Lets you edit the title of the entry question to improve its usability. Depending on the entry type and category, you might use a question format.
Examples of possible titles and questions are as follows:
If the entry describes how to reset a password, you might type How do I reset a password?.
If the entry explains when a password must be changed, you might type How often should I change my password?.
If the entry is an article that lists password creation standards, you might type Guidelines for strong passwords.
Lets you edit or add to the content of the entry.
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
This will clear the history and restart the chat.