In ServiceDesk, schedules record various date-related events and functions in a calendar on the Calendar page. The Calendar is an integrated view of all the approved changes and their release dates. This schedule lets the change manager plan changes and releases that coordinate with the existing schedule. When you consider the scheduled events together instead of in isolation, you can avoid unforeseen conflicts.
The schedule also provides the information that you can use to communicate planned downtime to management and the users who the implementation affects.
Table: Elements of the Calendar
A group of entries that are of a specific type. Each schedule contains entries for the events of the appropriate type. For example, the Changes Waiting for Release schedule contains entries for the changes that are approved and that need to be included in a release. All the entries in the individual schedules are combined on a single calendar.
ServiceDesk contains the Scheduled Changes default schedule.