The Process Manager portal master settings determine the behavior of the ServiceDesk application software and portal.
Although default master settings are established during the installation of the ServiceDesk application software, you can edit them to customize them for your organization.
See About the Process Manager portal master settings.
Do not change the settings for URLs or disable check boxes without fully understanding the ramifications. Few organizations need to change that type of information.
To edit the Process Manager portal master settings
In the Process Manager portal, click Admin > Portal > Master Settings.
On the Process Manager Settings page, expand the section that contains the settings that you want to edit.
Change the settings as necessary.
Continue to expand and edit additional sections as needed.
When you finish reviewing and editing the settings, at the lower right of the page, click Save.
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This will clear the history and restart the chat.