The Technician Dashboard page provides an example of how you might set up your Technician Dashboard page. You can use this page to provide a high-level, graphical view of the number and status of incidents in the organization. Support technicians can use this information to spot trends and potential problems in the resolution of incidents.
You can refine or change the contents of any of the data sections for this viewing session. These changes are lost when you click away from the Technician Dashboard page.
The contents of the Technician Dashboard page can be customized permanently to display the information that is most useful to your technicians. For example, a section can be edited to display a different report or other sections can be added, deleted, or moved.
If your page was customized, its appearance and contents might differ from the default page.
Table: Default sections on the Technician Dashboard page
Changes Scheduled This Month
Displays the Changes Scheduled This Month report. This report displays the number of changes that are scheduled this month. You can select change ticket to open.
Open Change Tickets by Status
Displays the List Open Change Tickets by Status report. This report displays the number of open change tickets by status. You can select a change ticket to open.
Open Incidents by Queue
Displays the List Open Incidents by Queue report. This report displays the number of open incidents for each queue. You can expand each queue to view the individual incidents, and you can select an incident ticket to open.
Incidents This Month by Status
Displays the List Open Incidents This Month by Status report. This report displays the number of incidents that have been submitted this month by status. You can select an incident ticket to open.
Problems By Location
Displays the List Open Problems by Location report. This report displays the number of open incidents for each location. You can expand each location group to view the individual incidents, and you can select an incident to open.
Imported Document ID: HOWTO84494
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