Organizing the items in categories helps users find the items they need more easily.
You can grant category permissions to users, groups, and organizational units. The category permissions provide or deny access to a category and all the knowledge base items within it. Permissions also determine who can create subcategories for a specific category.
To add a knowledge base category
In the Process Manager portal, click Knowledge Base.
On the Knowledge Base page, under Article Category List, click the Add Category symbol (file folder with green plus sign), and then click Add Root Category.
In the Add Root Category dialog box, on the Main Information tab, provide a title and description for the category.
The title identifies the category in any list or display of knowledge base categories in the Process Manager portal.
Click the Permissions tab, and then specify the permissions for one or more users, groups, permissions, or organizational units.