An administrator or other user who has the appropriate permissions can create knowledge base items outside the Knowledge Management process.
To create a knowledge base item from the Knowledge Base page
In the Process Manager portal, click Knowledge Base.
On the Knowledge Base page, under Categories, select the category to add the item to.
If the appropriate category is not listed, you can add a new one.
See Adding a knowledge base category or subcategory.
On the Knowledge Base page, in the right pane, click one of the following options:
See Add Article dialog box.
Add Bulletin Board
See Add Bulletin dialog box.
See Add FAQ dialog box.
See Add Wiki dialog box.
In the dialog box that appears, perform any of the following actions:
Note that the dialog box that appears depends on the type of item that you chose to add.
Add the title and contents of the item.
Add a description of what information the item contains.
Attach additional files (Add Article dialog box only).
Decide whether to send email notifications of the items event.
Add permissions for the item.
Add keywords for the item to make it more searchable.
Add tags to provide a second method of searching for the item.
When you finish entering the information, click Save.
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This will clear the history and restart the chat.