If your organization uses Active Directory authentication as its authentication method for ServiceDesk, you may need to add one or more Active Directory server connections. In Workflow Explorer, you can add Active Directory server connections at any time. For example, you might need to connect to an Active Directory server in a new location.
Before you add an Active Directory server connection, you need to collect the following information:
NETBIOS domain name of the Active Directory server
Credentials for Active Directory
The user name and password of an account that can connect to the Active Directory and retrieve user information
Domain controller host name or IP address
To add Active Directory server connections
On the ServiceDesk server on the Windows Start menu, click Start > All Programs > Symantec > Workflow Designer > Tools > Workflow Explorer.
On the Symantec Workflow Explorer page in the toolbar at the top of the page, click Credentials.
In the left pane, click Active Directory.
In the right pane, click Add New.
In the New AD Connection Profile dialog box, type the following information for your Active Directory connection:.
Lets you type the IP address or host name of your domain controller.
Lets you type the NETBIOS domain name of your Active Directory. The correct format is as follows:
Do not use the fully qualified domain name unless it is necessary. For example, your organization might not allow NETBIOS in your network. If you use the fully qualified domain name, the option to create a ServiceDesk user account automatically does not work.
The format for the fully qualified domain name is as follows:
Lets you specify the credentials of the account that can connect to the Active Directory and retrieve user and group information.
You can specify any user in your domain whose privileges are high enough to retrieve users and groups from Active Directory.
For security purposes, you must retype the password every time you add or edit an Active Directory server connection.
Lets you specify the parameters for the default timeout.
Note that 20000 is the default setting.
Is Default check box
Lets you specify a name for the Active Directory connection profile.
Lets you choose whether to use the Active Directory connection profile as the default profile.
When you are finished, click OK.
Repeat the steps in this procedure to add additional server connections.
(Optional) If you have not selected Active Directory as your authentication method, then you need to select Active Directory Authentication as your authentication method.