Editing the settings of an Active Directory server connection
After you add your Active Directory server connections, you may need to edit the settings of an Active Directory server connection. In Workflow Explorer, you can edit any of the Active Directory servers to ServiceDesk connections. For example, if you need to change the user name and password for an Active Directory server connection, you can change it.
If you need to convert native users to Active Directory users, you can do so in Process Manager Active Directory Settings. These settings appear in the Process Manager portal on the Master Settings page.
To edit the settings of an Active Directory server connection
On the ServiceDesk server on the Windows Start menu, click Start > All Programs > Symantec > Workflow Designer > Tools > Workflow Explorer.
On the Symantec Workflow Explorer page in the toolbar at the top of the page, click Credentials.
In the left pane, click Active Directory.
In the right pane, select the Active Directory server connection profile that you want to edit.
In the right pane, click Edit.
In the Edit AD connection settings dialog box, edit the following settings as needed:
Lets you type the IP address or host name of your domain controller.
Lets you type the NETBIOS domain name of your Active Directory. The correct format is as follows:
Do not use the fully qualified domain name unless it is necessary. For example, your organization might not allow NETBIOS in your network. If you use the fully qualified domain name, the option to create a ServiceDesk user account automatically does not work.
The format for the fully qualified domain name is as follows:
Lets you specify the credentials of the account that can connect to the Active Directory and retrieve user and group information.
You can specify any user in your domain whose privileges are high enough to retrieve users and groups from Active Directory.
For security purposes, you must retype the password every time you add or edit an Active Directory server connection.
Lets you specify the parameters for the default timeout.
Note that 20000 is the default setting.
Is Default check box
Lets you specify a name for the Active Directory connection profile.
Lets you choose whether to use the Active Directory connection profile as the default profile.
When you are finished, click OK.
Close Workflow Explorer.
(Optional) After you edit the settings of an Active Directory server connection, you may want to test the server connection.