Deleting a close code does not affect any process tickets that contain that close code. The tickets retain the close code, which is visible as usual when you view the tickets. Any reports that refer to a deleted close code still work.
To add or delete incident close codes
In the Process Manager portal, click Admin > Data > Application Properties.
On the Applications Properties page, under Application Properties Profiles, click ServiceDeskSettings.
At the far right of the ServiceDeskSettings title bar, click the Actions symbol (orange lightning), and then click Edit Values.
In the Edit Profile Definition Instance dialog box, scroll down to CloseCodes, and under the list of close codes, click Edit.
In the dialog box that appears, take any of the following actions:
To add a close code
In the box at the bottom of the dialog box, type the new close code, and then click Add.
To delete a close code
Click the Delete symbol (a red X) to the right of the close code.
When you finish editing the close codes, click Save.
In the Edit Profile Definition Instance dialog box, click Save.
Imported Document ID: HOWTO84591
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