ServiceDesk has three main architectural components.
Table: Architectural components of ServiceDesk
The Workflow Platform and the ServiceDesk modules are installed on a 64-bit server.
The Workflow Platform includes Workflow Server software, Workflow Designer, and the Process Manager portal.
Microsoft SQL Server is installed on either a 32-bit server or a 64-bit server. The Process Manager database is installed on the SQL server.
The Symantec Management Platform and ServiceDesk server can either share an off-box SQL server, or they can each have their own off-box SQL server. How you plan to use the Symantec Management Platform products dictates which configuration you should use.