Core architectural components of ServiceDesk

ServiceDesk has three main architectural components.

Table: Architectural components of ServiceDesk

Architectural component

Description

ServiceDesk Server

  • The Workflow Platform and the ServiceDesk modules are installed on a 64-bit server.

  • The Workflow Platform includes Workflow Server software, Workflow Designer, and the Process Manager portal.

SQL Server

  • Microsoft SQL Server is installed on either a 32-bit server or a 64-bit server. The Process Manager database is installed on the SQL server.

  • The Symantec Management Platform and ServiceDesk server can either share an off-box SQL server, or they can each have their own off-box SQL server. How you plan to use the Symantec Management Platform products dictates which configuration you should use.

    See Server configuration options for ServiceDesk.

Notification Server (Symantec Management Platform)

  • The Symantec Management Platform is installed on a 64-bit server. The ServiceDesk solution software is installed on the same 64-bit server.

  • The Symantec Management Platform includes its Web-based Symantec Management Console. The Symantec Management Console lets you access the ServiceDesk Solution Console page.

    See Accessing the ServiceDesk Solution Console page.

  • The Symantec Management Platform includes the Configuration Management Database (CMDB.

    When you install the CMDB, you can install it on the same server as Symantec Management Platform. You can also install it on a different server than the Symantec Management Platform.

  • For more information about Notification Server configurations for version 7.1 SP2, see the Symantec™ Management Platform 7.1 SP2 Installation Guide.

See Components of ServiceDesk

Imported Document ID: HOWTO84627
Legacy ID: v75835234_v88195926

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