Process Type Actions let you quickly do external processes directly from the incident and the change request tickets' Process View pages. ServiceDesk provides a set of default Process Type Actions.
See About Process Type Actions on the Process View pages.
You can delete obsolete or unused Process Type Actions from the Incident Management and Change Management Process View pages.
To delete a Process Type Action
In the Process Manager portal, on the Admin tab, click Data > Process Type Actions.
On the Process Type Action page, delete an action on one of the following:
Incident Management Process View page
Expand Incident Management.
To the right of the Process Type Action that you want to delete, click the Actions symbol (orange lightning) and then click Delete Action.
Change Management Process View page
Expand Change Management.
In the confirmation dialog box, click OK.
See Editing Process Type Actions
See Adding Process Type Actions
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This will clear the history and restart the chat.