To edit metrics action plan
Launch the SPC Web console by typing _http://<domain_name or IP_address>/SPC_Web or by clicking Launch Web portal under Favorites on the SPC Windows Console.
Go to Analytics > Metrics > View Action Plans
Select a metrics action plan that you wish to edit.
You can edit the metrics action plans that are in Draft state only.
On the Edit Action Plans page, edit the fields that you wish to edit.
Submit the metrics action plan.
See Creating Metrics Action Plan
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This will clear the history and restart the chat.