Changing timeout parameters for reviewing reports and logs
If database errors occur when you view either reports or logs that contain a lot of data, you can make the following changes:
The reporting defaults for these values are as follows:
To change database timeout values in Reporter.php
Browse to the following folder on the Symantec Endpoint Protection Manager server:
drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\Include\Resources
On 64-bit operating systems, browse to the following folder:
drive:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Php\Include\Resources
Open the Reporter.php file with a plain-text editor, such as Notepad.
Find the $CommandTimeout line and increase the value (in seconds). If the line does not exist, create it. For example, to increase the timeout period to 10 minutes, change the line to the following value:
$CommandTimeout = 600;
You must create the new line before the following characters: ?>
Find the $ConnectionTimeout line and increase the value (in seconds). If the line does not exist, create it. For example, to increase the timeout period to 10 minutes, change the line to the following value:
$ConnectionTimeout = 600;
Save and close the Reporter.php file.
Note: |
If you specify zero, or leave the fields blank, the default setting is used. |
If you get CGI or terminated process errors, you might want to change the following parameters:
max_execution_time parameter in the Php.ini file
The Apache timeout parameters, FcgidIOTimeout, FcgidBusyTimeout, and FcgidIdleTimeout, in the httpd.conf file
To change the max_execution_time parameter in Php.ini
Browse to following folder on the Symantec Endpoint Protection Manager server:
drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php
On 64-bit operating systems, browse to the following folder:
drive:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Php
Right-click the Php.ini file, and then click .
On the General tab, uncheck .
Click .
Open the Php.ini file with a plain-text editor, such as Notepad.
Locate the max_execution_time entry and increase the value (in seconds). For example, to increase the timeout to 10 minutes, change the line to the following value:
max_execution_time=600
Save and close the Php.ini file.
Right-click the Php.ini file, and then click .
On the General tab, check .
Click .
To change Apache timeout parameters in httpd.conf
Browse to the following folder on the Symantec Endpoint Protection Manager server:
drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\apache\conf
On 64-bit operating systems, browse to the following folder:
drive:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\conf
Open the httpd.conf file with a plain-text editor, such as Notepad.
Locate the following lines and increase the values (in seconds):
FcgidIOTimeout 1800
FcgidBusyTimeout 1800
FcgidIdleTimeout 1800
Save and close the httpd.conf file.
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