Changing timeout parameters for reviewing reports and logs

HOWTO85066
Last Updated September 22, 2014
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Changing timeout parameters for reviewing reports and logs

If database errors occur when you view either reports or logs that contain a lot of data, you can make the following changes:

  • Change the database connection timeout

  • Change the database command timeout

The reporting defaults for these values are as follows:

  • Connection timeout is 300 seconds (5 minutes)

  • Command timeout is 300 seconds (5 minutes)

To change database timeout values in Reporter.php

  1. Browse to the following folder on the Symantec Endpoint Protection Manager server:

    drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\Include\Resources

    On 64-bit operating systems, browse to the following folder:

    drive:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Php\Include\Resources

  2. Open the Reporter.php file with a plain-text editor, such as Notepad.

  3. Find the $CommandTimeout line and increase the value (in seconds). If the line does not exist, create it. For example, to increase the timeout period to 10 minutes, change the line to the following value:

    $CommandTimeout = 600;

    You must create the new line before the following characters: ?>

  4. Find the $ConnectionTimeout line and increase the value (in seconds). If the line does not exist, create it. For example, to increase the timeout period to 10 minutes, change the line to the following value:

    $ConnectionTimeout = 600;

  5. Save and close the Reporter.php file.

Note:

If you specify zero, or leave the fields blank, the default setting is used.

If you get CGI or terminated process errors, you might want to change the following parameters:

  • max_execution_time parameter in the Php.ini file

  • The Apache timeout parameters, FcgidIOTimeout, FcgidBusyTimeout, and FcgidIdleTimeout, in the httpd.conf file

To change the max_execution_time parameter in Php.ini

  1. Browse to following folder on the Symantec Endpoint Protection Manager server:

    drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php

    On 64-bit operating systems, browse to the following folder:

    drive:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Php

  2. Right-click the Php.ini file, and then click Properties.

  3. On the General tab, uncheck Read-only.

  4. Click OK.

  5. Open the Php.ini file with a plain-text editor, such as Notepad.

  6. Locate the max_execution_time entry and increase the value (in seconds). For example, to increase the timeout to 10 minutes, change the line to the following value:

    max_execution_time=600

  7. Save and close the Php.ini file.

  8. Right-click the Php.ini file, and then click Properties.

  9. On the General tab, check Read-only.

  10. Click OK.

To change Apache timeout parameters in httpd.conf

  1. Browse to the following folder on the Symantec Endpoint Protection Manager server:

    drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\apache\conf

    On 64-bit operating systems, browse to the following folder:

    drive:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\conf

  2. Open the httpd.conf file with a plain-text editor, such as Notepad.

  3. Locate the following lines and increase the values (in seconds):

    • FcgidIOTimeout 1800

    • FcgidBusyTimeout 1800

    • FcgidIdleTimeout 1800

  4. Save and close the httpd.conf file.

Imported Document ID: HOWTO85066
Legacy ID: v7523520_v81626097

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