Changing timeout parameters for reviewing reports and logs

To change database timeout values in Reporter.php

1. Browse to the following folder on the Symantec Endpoint Protection Manager server:

   drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php\Include\Resources

   On 64-bit operating systems, browse to the following folder:

   drive:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Php\Include\Resources

2. Open the Reporter.php file with a plain-text editor, such as Notepad.

3. Find the $CommandTimeout line and increase the value (in seconds). If the line does not exist, create it. For example, to increase the timeout period to 10 minutes, change the line to the following value:

   $CommandTimeout = 600;

   You must create the new line before the following characters: ?>

4. Find the $ConnectionTimeout line and increase the value (in seconds). If the line does not exist, create it. For example, to increase the timeout period to 10 minutes, change the line to the following value:

   $ConnectionTimeout = 600;

5. Save and close the Reporter.php file.

To change the max_execution_time parameter in Php.ini

1. Browse to following folder on the Symantec Endpoint Protection Manager server:

   drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Php

   On 64-bit operating systems, browse to the following folder:

   drive:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Php

2. Right-click the Php.ini file, and then click Properties.

3. On the General tab, uncheck Read-only.

4. Click OK.

5. Open the Php.ini file with a plain-text editor, such as Notepad.

6. Locate the max_execution_time entry and increase the value (in seconds). For example, to increase the timeout to 10 minutes, change the line to the following value:

   max_execution_time=600

7. Save and close the Php.ini file.

8. Right-click the Php.ini file, and then click Properties.

9. On the General tab, check Read-only.

10. Click OK.

To change Apache timeout parameters in httpd.conf

1. Browse to the following folder on the Symantec Endpoint Protection Manager server:

   drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\apache\conf

   On 64-bit operating systems, browse to the following folder:

   drive:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\conf

2. Open the httpd.conf file with a plain-text editor, such as Notepad.

3. Locate the following lines and increase the values (in seconds):

   • FcgidIOTimeout 1800

   • FcgidBusyTimeout 1800

   • FcgidIdleTimeout 1800

4. Save and close the httpd.conf file.