If you have difficulty installing a license during installation, the installation wizard lets you troubleshoot the issue with the Traceroute utility or the Ping utility.
Troubleshooting license file registration
On the License Information Registration page, click Utilities.
In the Utility field, click the drop-down menu and select whether to use Traceroute or Ping, and then in the Host name or IP address field, type the host name or IP address.
Make sure you can connect to https://register.brightmail.com.
The results appear in the Results text box.
Click Register License.
See Registering your license.
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