You can search for messages in the delivery queue from a specific route or set of routes. You can also reroute messages from one route to a different route.
See Viewing queued messages.
You can perform wild card searches for senders, recipients, or custom routes. Search is not case sensitive.
To reroute messages in the delivery queue
In the Control Center, click Status > SMTP > Message Queues.
On the Message Queues page, select a host and the Delivery queue.
In the Route field, select one of the following:
Default Local Route
The default route for local domains.
Default Non-local Route
The default route for non-local domains.
The route this Scanner uses to communicate with the Control Center.
The route this Scanner uses to communicate with a Symantec Network Prevent server.
A route that you specify in the Custom route field. After you select Custom, the Custom route field appears.
If you selected Custom, enter the hostname or IP address:port for the route you want to search for in the Custom route field. If you made another selection, skip this step.
If you specify a CIDR block that returns messages from more than one route, you cannot reroute messages. If your filtered messages are all from the same route, the Reroute All button becomes active.
Optionally, complete additional search fields.
Click Display Filtered.
Under Reroute all the messages originally destined for the filtered route, type the hostname, IP address:port, CIDR block, or subnet for the new route in the New Route field.
If you typed a hostname, you can check MX Lookup, if desired.
Click Reroute All.
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