Administrators can generate diagnostic reports to help support troubleshoot system slowdowns and failures.
Table: Work with diagnostics describes the tasks that you can perform with Symantec Messaging Gateway diagnostics. You can perform these tasks as needed in any order.
Table: Work with diagnostics
Learn more about how you can use diagnostic packages to troubleshoot issues.
If you experience trouble with Symantec Messaging Gateway, Symantec Support may request that you create a diagnostic package to send to them. The diagnostic package helps Symantec Support troubleshoot issues with your product.
Generate a diagnostic package that you will download.
When you generate a diagnostic package to download, Symantec Messaging Gateway creates the package on the host for which you are running the package. After Symantec Messaging Gateway creates the package, it appears in the Available Diagnostic package list in the Control Center. You can download the package to the Control Center computer immediately after you generate it or later on at your convenience.
Generate a diagnostic package that you will transfer.
When you generate a diagnostic package, Symantec Messaging Gateway creates the package on the host for which you generate the package. After the package is created, you can transfer it to a remote location.