Specifying who to notify of false positive messages
If users or administrators find false positive messages in Spam Quarantine, they can click Release. Clicking Release redelivers the selected messages to the user's normal inbox. You can also automatically send a copy to a local administrator, Symantec, or both. These messages should be sent to an administrator who monitors misidentified messages at your organization to determine the effectiveness of Symantec Messaging Gateway.
Symantec Security Response analyzes message submissions to determine if filters need to be changed. However, Symantec Security Response does not send confirmation of the misidentified message submission to the administrator or the user submitting the message. Nor is there any guarantee that filters are altered based on those submissions.
Symantec does not consider the legitimate messages that receive a suspected spam verdict to be false positives. Messages that are submitted to Symantec Security Response that receive suspected spam verdicts are not reviewed. The reason is that Symantec cannot control how organizations configure the Suspect Spam threshold value. So Symantec does not create filters or modify filters based on suspected spam verdicts. Filters that are created based on suspected spam threshold values that are set too low can impact spam effectiveness for all Symantec customers.
Only the administrators that have Full Administration rights or Manage Settings modify rights can modify quarantine settings.
To specify who to notify of false positive messages
In the Control Center, click Spam > Settings > Quarantine Settings.
To report misidentified messages to Symantec, under Misidentified Messages, click Symantec Security Response.
This option is selected by default.
To send copies of misidentified messages to a local administrator, under Misidentified Messages, click Administrator and type the appropriate email address.
Type the full email address including the domain name, such as firstname.lastname@example.org. The administrator email address must not be an alias, or a copy of the misidentified message is not delivered to the administrator email address.
Imported Document ID: HOWTO92908
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