You can run the following network utilities from the Control Center:
Query for DNS info about a computer on the Internet
List the IPv4 hosts that used to transmit Internet data between the selected host and a computer on the Internet, as well as elapsed time
List the IPv6 hosts that are used to transmit Internet data between the selected host and a computer on the Internet, as well as elapsed time
Test for a response from a computer with an IPv4 address on the Internet.
Test for a response from a computer with an IPv6 address on the Internet.
See About troubleshooting issues with Symantec Messaging Gateway with diagnostics.
To run network utilities from the Control Center
In the Control Center, click Administration > Hosts > Utilities.
Click the Troubleshooting tab.
From the Host drop-down list, select a host name.
Under Select Utility area, use the drop-down lists to specify a utility name and host name or IP address.
If you select Nslookup in the Utility drop-down list, you must also specify a DNS query type in the Record type drop-down list.
The results of the operation appear in the Results box.
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This will clear the history and restart the chat.