You can view the events that are logged for the Control Center, Scanners, Directory Data Service, and Quarantine. If any part of Symantec Messaging Gateway does not work properly, you can view logs to investigate the problem. Even if you do not notice any problems, Symantec recommends that you view logs regularly to check the status of the components.
When you specify a filter and click Display, Symantec Messaging Gateway displays the log events that match the filter. You must have one of the following access levels to view logs:
For Scanner logs, the amount of log data available depends on the log level that you set for the Scanner component. For example, if you set the Conduit log level to warnings, no log data is saved or available for notice, information, or debug level events. Set the Scanner component log levels on the Administration > Settings > Logs page.
The Control Center displays a question mark icon next to the description of error level Scanner logs. Click the icon to display a Web page that contains more information about the error. The Web page opens in a new Web browser window. The Web page may indicate that Symantec has not published information about the error. Symantec tracks the error information requests and adds new error information continually.
Select the type of actions to display: System Events, Blocking Actions, Message Actions, or All.
If a character in a Scanner log is not printable or is not ASCII, the sequence \xAB is printed instead of that character. AB is the hexadecimal value of the character. For example, a character with decimal value of 128 is displayed as \x80.
Since log information is dynamic, you can refresh the view at any time by clicking Display.