Workflow is a security process development framework that you can use to create both automated business processes and security processes. These processes provide for increased repeatability, control, accountability, and a reduced overall workload. The Workflow framework lets you create the processes that integrate tools into your organization's unique business processes. Workflow works with directories, data stores, and both Symantec and non-Symantec applications.
After Workflow is deployed, it can be initiated in a number of ways:
By an end user using a service catalog request
By another application using an Internet service call
By an auto-initiated predefined schedule
By responding automatically to environmental changes
Workflow processes can also allow for human interface points when a process calls for someone to make a decision with accountability.
The applications that you design can create human interaction through a variety of user interfaces. You can create human interaction through email, web forms, or a task list.
In addition to workflow capabilities, Workflow includes Process Manager. Process Manager is a web portal for managing the various parts of a workflow process, such as tasks, documents, and data. Process Manager can be integrated with Active Directory for user authentication, proper access control, and user management.
You can also customize Process Manager. For example, you can change pages, symbols, and Web Parts, to create an interface to meet your needs. You can also add new pages to Process Manager that embed Process Manager content or embed content from the Internet or other servers.
You can also run the Symantec ServiceDesk Solution on Workflow.