There are three different ways to initiate a real time connection to a client computer that you want to manage.
You can open a management session in a pop-up dialog box, while maintaining your current position in the Symantec Management Console.
To connect to a client computer using a pop-up dialog box
In the Symantec Management Console, on the Actions menu, click Remote Management > Real-Time Management.
On the Real-Time Management page, type the host name or the IP of the computer that you want to connect to, and then click Connect.
You can use the Real-Time System Manager Portal, that also displays the portal actions that are available to you before establishing a real time connection.
To connect using the Real-Time System Manager Portal
In the Symantec Management Console, on the Home menu, click Remote Management > Real-Time System Manager Portal.
On the Real-Time System Manager Portal page, in the Manage Web Part, in the Computer text box, type the IP address or the name of the computer that you want to manage, and then click Connect.
You can initiate a real time connection to a client computer from any resource list in the Symantec Management Console.
To initiate real time connection from a resources list
Open a list of computer resources.
Right-click the computer resource, click Remote Management, and then click one of the following:
Manage Power State and Redirection
See Turning off, turning on, or restarting a client computer.
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This will clear the history and restart the chat.