Authentication accurs on the Notification Server computer where Real-Time System Manager is installed.
When you use Real-Time System Manager, the following authentication points apply:
When you try to access the Symantec Management Console or the Resource Manager page, Notification Server verifies that the user has the rights to access Real-Time System Manager. You can access the console either as a user who is interactively logged on to the Notification Server computer or as a user who is connected to the Notification Server computer remotely through a browser. In case of an interactively logged on user, the Windows logon information is passed to Notification Server. When a computer is managed locally from a target computer, the Internet Explorer credentials are used.
By default, Real-Time System Manager uses the Notification Server Application Identity credentials (WMI Credential for Default Connection Profile) to connect to remote computers. If the Notification Server Application Identity account has no administrator rights to access the remote computer, the connection fails. Create a new connection profile with correct credentials.
Once successfully authenticated, Real-Time System Manager administrative-user credentials are used as "administrative" credentials for all WMI commands until the Resource Manager page is closed.
The Notification Server computer and the target computer can be on different domains. In this case, you must specify the user in the form of "domain\username" in the connection profile. This is not true for the following cases:
If there is a trust relationship between domains that ensures that users from the Notification Server domain have a sufficient privilege level (on the target Real-Time System Manager host) that WMI requires.
If the target computer has a local account (with sufficient WMI rights) with the user name and password identical to the user whose credentials were used to access Real-Time System Manager.
Imported Document ID: HOWTO93475
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