You can view the client computer events logs.
Windows event logs (application, security and system logs)
Intel AMT log
Symantec Management Agent diagnostic log
To view Windows Application Log
Connect to the client computer, that you want to see the Application Log for.
See Initiating real time connection.
In the Navigation pane, expand Real-Time Consoles > Real-Time System Manager > Event Logs > Application Log.
In the right pane, view the application log information.
By default, only error type of events are viewed in the list. To change the parameters, on the Appliction Log page, double-click Event filters, and apply new filters.
To view the Intel AMT log
Connect to the client computer, that you want to see the AMT Log for.
Click Real-Time System Manager > Event Logs > Intel AMT Event Log.
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This will clear the history and restart the chat.