Starting a Keyboard-Video-Mouse (KVM) remote control session
Keyboard-Video-Mouse remote control lets you access any client computer and manage it in-band or out-of-band. This type of remote control does not depend on any features of the operating system, it is fully hardware-based and it can bypass virus protection firewall. It lets you troubleshoot a client computer remotely, with full access to video and input devices.
To initiate a remote control session, the client computer user must provide to the administrator a six-digit code, that pops up once a remote control session is requested. Client computer user is always aware of an active remote control session by a specific icon in the corner of the screen.
If the operating system of the client computer is down, the booting process can be redirected to an external location or a network drive.
The prerequisites for using remote control are the following:
Intel® vPro Technology (Intel® AMT), version 6 or later
Integrated Intel video adapter
Power cable plugged in
Network cable plugged in
Current IP address of the computer that you want to manage
WS-MAN protocol (DASH + AMT profile and credentials)
In the navigation pane, under Real-Time Consoles, expand Real-Time System Manager > Management Operations, and then click Remote Control.
In the right pane, under Remote control options, click Start Remote Control.
To avoid problems with service keys, a virtual keyboard with F-service keys is available under the screen.
If you want to reboot the client computer during a wireless KVM remote control session, click Switch to Me before you reboot the client computer to keep the session active. After the operation system on the client computer reboots, click Switch to Host to restore the wireless connection on the client computer.
Imported Document ID: HOWTO93487
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