You can proactively identify and repair broken Windows Installer applications on managed computers even before the user encounters a problem. If an application needs repair, a repair command is sent to the Windows Installer service to initiate self-repair.
You can repair Windows Installer applications on managed computers with a policy or task as follows:
Use a policy as your primary means to repair Windows Installer applications. A policy not only repairs the applications that are currently broken, but it can also repair any applications that break in the future. To repair current and future applications, schedule the policy to run on a recurring basis.
A policy can perform a quick repair or a full repair.
Symantec recommends that you use a task to repair a specific application. For example, if a user reports a broken application, you can create a task to repair that specific application on that user's computer.
A task can perform a full repair only.
Windows Installer repair task or policy fail on computers with Cloud-enabled management if the software installation package for a broken Windows Installer application is not available.
Instead of using a Windows Installer Repair policy or task to repair Windows Installer applications, you can use the remediation feature of Managed Software Delivery. Managed Software Delivery provides more control over the criteria that are used to determine when a repair is needed. Instead of a predefined key path, it uses the metadata that is associated with the software resource, that is defined in the Software Catalog. Managed Software Delivery can also repair multiple software resources with a single policy. A Windows Installer Repair policy or task can repair one application or all applications.
This additional step is not necessary for the policy because you schedule it as part of its configuration.
View the Application Management reports that identify broken elements.
These reports display the Windows Installer applications that had broken elements during a specified time range. The reports also identify the element that is broken. If an application could not be repaired, the Software Resources - Current Broken Elements report displays details about why the repair failed.
Use these reports to help you resolve broken Windows Installer applications. These reports are listed under the Software reports.