Every software request that is created in the Software Portal must be approved before the software is installed. Different user roles can approve the software requests, depending on the type of request and the stage of the software request process.
Table: Users who can approve software requests
When their approval is needed
Administrator, Software Catalog
The Software Catalog administrator can pre-approve software for specific users or groups when the software is published to the Software Portal.
Pre-approval streamlines the request process by eliminating the need for additional intervention from the manager, administrator, or help desk. For example, the administrator can pre-approve a group of software tools that users in a specific department require.
Administrator, Software Portal
A request requires an administrator's approval in the following situations:
When the user is not assigned to a manager
In this case, the request is sent directly to the administrator.
When a manager is out of the office or does not respond to a software request.
When the request is for an unlisted software resource and the manager assigns the request to the administrator
An unlisted software resource is not in the Software Catalog or is not published to the Software Portal for the person who creates the request. A request for an unlisted software resource requires the manager or the administrator to take additional action. A manager who has access to the software can approve the request and provide the software to the user. A manager who does not have access to the software can approve the request and assign it to the administrator, who can provide the software. For example, the administrator can obtain new software or create a software delivery task.
A request requires a manager's approval when the software is not pre-approved for a user who is assigned to that manager. The software can be listed or unlisted.
When a manager approves a request for listed software, the software is delivered. When a manager approves a request for unlisted software, the manager can choose to assign it to the Software Portal administrator for additional action.
To process a software request on the Administrator Portal page
In the Symantec Management Console, on the Settings menu, click All Settings.
In the left pane, expand Software > Software Portal Settings, and then click Administrator Portal.
On the Administrator Portal page, under Requested Software, select the software request.
Only the requests that require your attention are displayed. Use the search feature to find and display other requests if necessary.
The software resource might be in the Software Catalog. However, it might not have been published at all or it might not have been published for this user. Click this link to open the Software Catalog so you can determine if the requested software is in the catalog.
Create Quick Delivery task
If the software resource is in the Software Catalog, click this link to start the Quick Delivery wizard and create a Quick Delivery task.