Sources of status information in Software Management Solution
You can obtain status and other information about Software Management Solution tasks, policies, and other actions from several sources. Each source provides a different type or format of information depending on your needs.
Table: Sources of status information for Software Management Solution
A wide range of information about software delivery, compliance, software requests, application management, and software virtualization
The predefined Software Management Solution reports are an excellent source for compliance and delivery status information.
Graphical representations of the status of Software Management tasks, policies, and requests
Software Management Solution Web parts
Web parts are the building blocks for portal pages in the Symantec Management Console. You can add the Software Management Solution Web parts to any portal page that you can access.
Status and details for a specific task
Task status views on the Notification Server computer
You can view a task's status and details in the following places:
The Task Status section on the task details page
You can open any Software Management Solution task to view its Task Status section. This section lists the instances of the task and the status of each instance. For each instance, you can drill down to the details of its delivery and execution and to the computers on which the task was run.
You can add this Web part to any portal page. This Web part displays individual instances of each task. For each instance, you can drill down to the details of its delivery and execution and to the computers on which the task was run.
Status of tasks and policies on a specific client computer
Symantec Management Agent
You can check the status of a task or policy on the Symantec Management Agent on the client computer.
Detailed information about downloads and executions on a specific client computer
Software event files on the client computer
The Software Management Solution plug-in creates files on the client computer that record information about the Software Management Solution events on that computer. You can view these files to obtain detailed information about downloads and executions on a specific client computer.
The event files are as follows:
Records the execution details and status for every software delivery task and policy that runs on the client computer. The detailed information includes the package identification, the execution options, the command line, and the results of the execution.
You can locate AexSWDPolicy.xml files on the client computer at installation path\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery
Records the download status for each command line and package that a specific software resource contains.
By default, this file records the last 30 download attempts. You can change this value by editing the following registry key on the client computer:
HKLM\SOFTWARE\Altiris\Communications\Package Delivery\Download history size
You can locate log.xml files on the client computer at installation_path\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\package_GUID\cache
Events that occur within the Symantec Management Platform
The Altiris Log records the events that occur within the Symantec Management Platform, including errors. When a task or policy does not behave as you expected, you can open the log and view the specific event to diagnose problems. The Altiris Log Viewer lets you open and view the Altiris Log.