HOWTO: How to search for the existing KBs about specific Error number found in the Symantec Messaging Gatway for Service Provider (SMG-SP) logs
Last Updated April 25, 2014
You notices some errors in one of your Symantec Messaging Gatway for Service Provider ("SMG-SP") logs and want to know its the details. You want to know how to search for the information based on the logged error numbers.
Compose a query URL and search the Symantec site for the information.
version=<version number and build number >&
Variables (in blue):
Variables and Values
Do not change this value.
Product version and build number
Change the target language after searched English KB is shown.
This query will redirect you to the corresponding KB article if it does exist, to HOWTO75084 in this example. If the corresponding document does not yet exist, then you are going to redirected to TECH102060, where you are encouraged to file a request for further support.
Version number does not have to be the exact one. For example, version=9.5 will produce the same result for 10.5.2-1 if the information is still valid.
SMG-equivalent CED for SMG-SP
Imported Document ID: HOWTO95499
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