Registered Secure Email Proxies check in with Mobility Manager on a regular basis and report their status. You can monitor your proxy status from Mobility Manager.
Proxy health is color-coded as follows:
The proxy is registered, but it is not assigned to a cluster.
The proxy hasn't checked in for more than 10 minutes.
The proxy hasn't checked in for more than 30 minutes. This could also mean that the proxy has experienced a failure applying configuration updates or applying policies. Mobility Suite might have also detected the proxy processes are not running.
If the email proxy can't communicate with Mobility Manager, a user's ability to access email is based on the last known device policy. Important: Access is allowed during this time even if the device becomes non-compliant. But users who are blocked email access continue to be blocked. After the proxy restarts, users are allowed/blocked access based on the most current device policy.
Monitor the health of your proxies
Click Settings > Email Proxy.
In the Available Clusters table or the Available Proxies list, click on the name of the proxy you want to see more information about.
Details about that proxy along with all of the other proxies in the cluster appear. This information includes the date and time of the last check-in, the status of the proxy, and any available information about the proxy.
For additional information, check the proxy logs.
By default, the proxy logs are in the following location: