Question How to enable debug trace logging for Pluggable Protocols Architecture (PPA)
To enable trace level debug logging for PPA, follow these steps:
Open Windows Registry Editor via: Start > Run > type:regedit and click OK
Access the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\PluggableProtocols
Right-click PluggableProtocols and choose to create a new Key named: Debug
Right-click Debug and choose to add a DWORD value named: Level with a value of: 0
This value alone will allow the debug output to be viewed by a 3rd party debugging tool (e.g. Microsoft's DebugView, available with the SysInternals suite). If the debug output needs to be written to a file, add these additional values under the Debug key:
String named: Dest with a value of: file([absolute path and file name]) (e.g. file(C:\temp\ppa.log) )
String named: Format with a value of: %time%($MM/$dd/$yy $hh:$mm:$ss) [%thread_id%]
If on the Symantec Management Platform (SMP) server, restart the Altiris Object Host Service service. If on a Site Server, restart the Symantec Management Agent service
For additional AMT logging, include the following in step 4 above:
Right-click PluggableProtocols and choose to create a new Key named: AMT
Right-click AMT and choose to add a DWORD value named: TraceLevel with a value of: 31
Note: PPA debug provides intensive trace output data. Debug Viewer, or logs, will grow large rapidly. It is recommended to disable debug output immediately following diagnostive testing. To disable PPA debug output, delete the registry values under both the ..\Debug and ..\AMT keys.
Imported Document ID: HOWTO9669
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