Endpoint computers can be scanned from a computer's profile page or an entire group of computers can be scanned from the computer group page.
Agents that are installed on Windows 2008 do not support the management console fix, restore, and delete files feature.
Agents that are installed on Windows Server 2012 do not support the management console restore of quarantined files.
To remotely scan a computer
Log into your Symantec Endpoint Protection account.
From the Computers page, click the name of the computer you want to scan.
From the Computer Profile page Services tab, locate the Task menu and click Scan Now.
Confirm your intention to scan a computer remotely by clicking Scan Now again.
The scan runs silently on the remote computer.
When the first scan is completed, the Tasks menu provides options to View Quarantine and View Unresolved Risks.
To remotely scan a group of computers
From the Computers page, click a group name in the Groups section on the left pane.
From the Computer Group page, click Group Scan.
The Group Scan dialog box opens. Select Quick Scan or Full System Scan, and then click Scan Now.
The scan runs silently on the remote computers.
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This will clear the history and restart the chat.