The Question Mark button in the banner leads you to a link to Support. The Support page enables you to open and track support tickets. The Support page has two parts:
Table: Support page features
Follow your five most recent transactions in this section. Clicking the case number opens the case for your review.
Support ticket listing
View, track, filter, and manage your support cases in this section.
Only customers provisioned through the Symantec eStore can open support cases themselves. Customers of Managed Service Providers, traditional resellers, and Symantec salespeople are directed to the correct resources on the Support page.
To open a support ticket
Click the Question Mark button in the banner and then the Support link to open the Support page. Click Create Support Ticket from the Support page to open a ticket.
In the Create Support Ticket modal, use the Product drop-down to select the product causing the support case.
Use the Subject line to create a useful title for the support case.
In the Description text box, provide enough detail to direct the matter to the support personnel best qualified to resolve the matter.
When you have finished describing the issue, click Submit.
Your newly submitted ticket appears in the ticket listing area as well as in the Recent Tickets section.
Imported Document ID: HOWTO98513
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