When you buy a new subscription to a Symantec.cloud product or add-on to an existing account, you get an email with your product serial numbers. In either case, the serial numbers need to be added to set up a new account or to expand an existing account.
For the accounts that are purchased from a Symantec Reseller or the Symantec Inside Sales Organization, serial number activation is required.
To activate serial numbers for your new account or for your existing account
Click the link in your purchase email.
Locate the serial number in the license certificate and copy it into the License Serial Number text box. Click Add.
If you have multiple serial numbers enter them too and click Add.
When you finish adding serial numbers, click Continue.
When the product activation modal opens either:
Click Create Account if you are a new customer.
Click sign in if you are an existing customer.
You do not need to create a new account, nor should you create a new account, if you have an existing account.
New customers should follow the sign-up and the wizard steps to set up their new account.
Imported Document ID: HOWTO98515
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