Workflow scalability

System requirements for Symantec Workflow vary depending on the scenario in which you plan to use Workflow. Symantec assumes that you use Symantec Management Platform with Workflow, although most features of Workflow can be executed independent of the platform.

The recommended configurations apply to situations in which the utilization load of the Workflow system is not well-defined. Utilization load is proportionate to the frequency of process execution, and then multiplied by the amount of data in the process. The number of active simultaneous processes and the time it takes an external system to respond to the Workflow system affects the processing speed.

In nearly all scenarios it is appropriate to include the following configurations:

  • One or more developer workstations

  • One lab environment configuration

If you plan to leverage Symantec Management Platform for additional products, such as client management, server management, or asset management, observe the following Symantec recommendations:

  • Increase the hardware capacity of the platform server to reflect additional SQL load requirements.

  • Install Workflow Server on a separate production server.

Refer to the following guides for additional information:

See Recommendations for scaling the Workflow Server and its dedicated SQL Server.

When scaling your Workflow environment, you must consider the following principal factors:

Table: Principal factors for scaling the Workflow environment

Factor

Description

Future growth

  • Considerations for scaling your Workflow environment should include any expansion plans for the next three years, if possible.

  • As your organization grows, your number of incidents, changes, and problems grows in accordance.

  • As your incidents, changes, and problems grow, so does the number of technicians that are needed to handle your service needs.

Symantec Management Platform

  • You must also scale your instance of the Symantec Management Platform to meet the needs of your environment and for optimal performance.

Workflow servers

  • You install the Process Manager portal on the Workflow Server.

  • The Process Manager portal is where you manage and resolve incidents, problems, and changes. This portal is also where you manage and add to your knowledge base.

  • The maximum number of technicians working in the Process Manager portal at one time determines the number of Workflow servers your environment needs. The number of technicians is the primary scaling factor used to determine how many Workflow servers that you install.

SQL Server configuration

Recommendations for scaling your SQL Server configuration depend on what you want to do in your Workflow environment.

Regardless of your situation, before configuring your SQL Server, you must consider the following:

  • You install the Process Manager database on the SQL Server. The throughput of the SQL Server is the primary consideration for configuring your SQL Server for optimal performance to meet your Workflow needs.

  • The throughput considerations are Input/ Output per second and concurrent SQL transactions, which relate to the peak number of tickets that are processed each day.

See SQL Server configuration options for Workflow.

See Recommended SQL Server hardware.
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