You must remove the image resource or personality resource to completely delete an image reference. These steps also apply to backup images and captured computer personalities.
To delete all image references from the database, you need to delete the image package first.
See Deleting an image package.
To delete an image resource or personality resource
In the Symantec Management Console, on the Manage menu, click Resource.
From the Group drop-down menu, select Image Resource under Software Component..
On the Select Resource page, click the image that you want to delete.
The Resource Manager displays some of the details of the image that you selected. The path to the image file is not listed.
On the left pane, click Delete.
The resource link is deleted from the database, but the actual image file is not deleted from disk. You need to delete the image file manually.
See About removing unwanted packages and resources
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This will clear the history and restart the chat.