VIP EG V9.3.2 Release Notes
These release notes accompany the delivery of the Symantec VIP Enterprise Gateway V9.3.2 release. This release is a Mandatory and Critical upgrade for the customers who use VIP EG9.3 and have enabled LDAP Directory synchronization service. For more information on this issue, refer to this link: https://knowledge.verisign.com/support/mpki-support/index?page=content&id=SO24418&actp=search&viewlocale=en_US
After you apply this patch, the LDAP Directory synchronization service skips the synchronization operation that is scheduled for a VIP Enterprise Gateway instance to avoid the probability of deletion of user records from the VIP Service. The LDAP Directory synchronization service will try to synchronize the user records from the VIP Enterprise Gateway in the next LDAP Directory synchronization cycle.
This will clear the history and restart the chat.