Troubleshooting and diagnosing VIP Enterprise Gateway connectivity issues with VIPdiagnostics
Last Updated March 01, 2019
The vipdiagnostic utility is a troubleshooting and diagnostic tool included with VIP Enterprise Gateway 9.6 and later. Use this to test all VIP Enterprise Gateway processes. Result are displayed on-screen as status N/A, SUCCESS, INFO, ERROR or FAILED. Details are captured in the vipDiagnostic.log file. When opening a case with VIP technical support, please provide this file to the support technician.
Using the utility:
On the Enterprise Gateway server, open an elevated command.
Browse to the Tools folder (example: C:\Program Files (x86)\Symantec\VIP_Enterprise_Gateway\tools).
Run the following command:
For Windows, vipdiagnostic.bat
For Linux, vipdiagnostic.sh
Observe the test results:
This diagnostics utility will determine connectivity issues.
Command line options:
For Windows, vipdiagnostic.bat [option] [--LogFile file] [--LogLevel level]
For Linux, vipdiagnostic.sh [option] [--LogFile file] [--LogLevel level]
Options: --LogLevel - INFO is the default level. Option: INFO, DEBUG, WARN, or ERROR. --LogFile - <INSTALL DIR>/logs/vipDiagnostic.log (default).
Switches: --All (Run all the tests except the loop test. This is the default option.) --LDAP (Run all the LDAP connectivity tests.) --Cloud (Run all the Cloud connectivity tests.) --Misc (Run all the miscellaneous tests excluding LDAP and Cloud connectivity tests.) --Loop [--LoopCount count] (Run the Cloud and LDAP connectivity tests in a loop. The loop count can be set with a LoopCount switch. The default value is 10. Example: vipdiagnostic.bat --Loop --LoopCount 5
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