Customers have successfully used Symantec Workspace Virtualization (SWV) and Symantec Workspace Streaming (SWS) to virtualize a large number of applications. While Symantec’s solution has a greater application virtualization success rate than competitors, it is not possible to virtualize some applications due to limitations of the filter driver technology. For example, SWV/SWS do not support the virtualization of applications that contain a filter driver. Likewise, SWV/SWS do not support the virtualization of applications natively distributed in a format that uses another vendor’s application virtualization technology.
Symantec’s Technical Support team provides full support for all of the documented features of SWV/SWS. However, Symantec Technical Support is not able to virtualize applications for customer, nor advise customers which files and registry keys are part of an application, which additional files and registry keys an application is dependent upon, or whether the versions of dependent files found in the base operating system are compatible with the application being virtualized.
SWV/SWS customers are successfully using the products with third-party profile management tools. However, Symantec is not in a position to validate that SWV/SWS are interoperable with individual profile management tools. Customers are encouraged to contact the profile management vendors for more information in that regard or to perform their own validation based on their use cases.
The Symantec Connect web site provides a forum for users to share best practice advice and product tips/tricks. Any tools, utilities or product extensions posted on Symantec Connect (e.g. the Layer Definition Files to assist in virtualizing Internet Explorer) are community contributions and, as such, are neither maintained nor supported by Symantec Engineering or Technical Support.
While customers have used the Layer Definition Files posted on Connect to virtualize various versions of Internet Explorer, some customers have encountered difficulties when attempting to modify the layers created from the Layer Definition Files to get them to work with a specific browser plug-in. Just as Symantec Technical Support is not able to virtualize applications for customers, Symantec Technical Support is not able to advise customers how to modify layers created from the Layer Definition Files to get a virtualized version of Internet Explorer to work with a browser plug-in.
Customers seeking assistance in virtualizing applications are advised to work with Symantec partners who have experience with SWV/SWS. Such partners include ITS, Protirus, Intuitive, Atea and AMP. Nektra while not an official Symantec partner, also has specialized expertise in this area.
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