The purpose of this article is to provide MSS clients with guidance on creating sub-organizations.
Detailed in the MSS Operations Manual, V.6, MSS clients use organizational hierarchy (OH) to divide the environment being monitored into manageable parts, which may be based on business unit, segments, geography, etc. as needed. Each individual part of the OH will be assigned its own monitored networks, security devices, logs and POCs. Contacts assigned to a specific organization are able to see the requests, incidents, and devices for their own organization and for their sub-organizations; however, the sub-organization cannot see up the hierarchy.
You can create up to three levels in a hierarchy.
First Level organization - The main over-arching level of your company. Portal users at this level can view, edit and manage all of the organizations below them. By default all networks, devices and POCs are assigned to the top level organization.
Second Level organization - These divisions help your top level monitor and/or manage security information. They have their own networks, devices and POCs. They may also have sub-organizations. Second level organizations do not have access to each other’s information.
Third Level organization - The lowest level of the organization reports to the second level. Third level organizations do not have access to each other’s information.
New clients wishing to establish sub-organizations should coordinate with their account team, Service Manager, and Onboarding Engineer during initial setup and before actual onboarding of devices begins. This will help to avoid duplicating onboarding efforts. However, if you wish to create sub-organizations after start of service, please review the steps for existing clients on creating sub-organizations.
Existing clients who wish to setup sub-organizations can submit a service request via the MSS Portal by navigating to the New Request option:
Log on to the MSS Portal and select the New Request option
From the four options presented, under Report an Issue, select Other Issue
For question one, enter the details of the new sub-organization
If there are devices that need to be moved from the parent organization to the new sub-organization, the client can provide an attachment or list the devices under the comments or in the details section of the request
Click submit once you are done
In the event that a client has created a sub-organization and will want to onboard new devices, a client portal administrator or designated point of contact should contact the client’s MSS Service Manager. Clients should confirm with their MSS Service Managers if they have the capacity available to onboard additional devices under their current MSS entitlements. The Service Manager will coordinate with the client and the client’s assigned Onboarding Engineer for the scoping, CI creation, and onboarding new devices.
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