Please be advised that we have made recent changes to UI in the Symantec.Cloud Management portal in preparation for the upcoming release of Symantect Email Quarantine.
All customers assigned to Spam Manager will see some additional options under Services > Email Services > Anti-Spam > Quarantine Settings.
Note: These changes will not have any effect on current Spam Manager customers as these would only work for customers currently on Symantec Email Quarantine.
The changes are highlighted in the image below:
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This will clear the history and restart the chat.