Symantec is announcing the discontinuation of Symantec™ Endpoint Suite and Symantec™ Endpoint Suite with Email 1.0 effective 3rd October 2016.
Discontinuation and Migration Options
The last date of availability for Symantec™ Endpoint Suite and Symantec™ Endpoint Suite with Email 1.0 will be 3rd October 2016. Existing customers can continue using the Suite products until the end of their contract term.
SymantecTM Endpoint Suite 1.0
SymantecTM Endpoint Suite with Email 1.0
At time of renewal, cutomers will have the option to renew the individual components as noted in the migration table below.
Symantec™ Endpoint Protection
Symantec™ Endpoint Protection 12.1
Symantec™ Endpoint Encryption
Symantec™ Endpoint Encryption 11.1
Symantec™ Mobility: Threat Protection (Hosted)
Symantec™ Mobility: Device Management (Hosted)
Symantec™ Messaging Gateway
Symantec™ Messaging Gateway 10.6
Symantec™ Gateway Email Encryption
Symantec™ Gateway Email Encryption powered by PGP 3.4
Symantec™ Mail Security for Microsoft® Exchange*
Symantec™ Mail Security for Microsoft® Exchange 7.5 (Antivirus & Antispam)
*Note: Symantec™ Mail Security for Microsoft® Exchange is not a subscription, therefore customers will be required to purchase a bundle license before being able to renew the point solution.
Symantec Corporation will End of Life the Product(s) identified in this notification including any Maintenance Packs and/or patches for each version, in all released languages. Technical support and content updates for customers with current Maintenance Support will be available according to the dates listed in the table below. This notice describes the timelines for the delivery of support services for these products that have reached their End of Life.
End of Life: When we cease marketing or distributing a product or a version release of Licensed Software. The End of Life date starts the timeline and process leading to End of Support for the Major Release and its related Minor Releases and Maintenance Packs.
Standard Support: Provided the customer maintains a current maintenance contract for the products, Symantec will provide Standard Support for issues at all severity levels until the End of Standard Support date referenced in the table above. The level of support may be also referred to as “full support” or “normal support.” Standard Support for purchased EOL products can be renewed for up to 2 years after the EOL date at a 20% uplift on the previous year’s purchase price.
End of Standard Support: Customers will no longer be able to renew Standard Support, but will have the option to purchase Extended Support also known as Partial Support. Symantec may continue to grant customers access to our on-line technical support knowledge base to perform self-help or provide assistance on a fee-based service basis.
Extended Support: During the Extended Support phase our Support Services generally consist of providing known and existing Bug Fixes, workarounds or information from our technical support knowledge base in response to your request for assistance. Extended Support does not include development of any new modifications to the Software, any attempt to reproduce the Problem, escalation of issues through management channels or to our product development staff, or installation and configuration assistance. The delivery of Extended Support will be subject to available resources, and we may need to limit the amount of time we spend on an issue for a product in this support phase. We typically do not provide Content Updates during the Extended Support phase. Extended Support will be available in years 3 and 4 after the EOL date at full list price. No discounting will be approved
End of Extended Support: This is the point in the product lifecycle where no Support Services are available. Customers will no longer be able to contactTechnical Support with requests for technical support assistance. Symantec may continue to grant customers access to our on-line technical support knowledge base to perform self-help or provide assistance on a fee-based service basis. We may also provide information through our community forums at:http://www.symantec.com/connect/forums
For more information regarding the services provided in Standard Support, Extended Support, and Content Updates, please refer to the Technical Support Policy at the link below or, alternatively, contact your Account Manager:
To receive timely notification on updates and the support lifecycle for your product please sign up at the following link to receive Technical Support News Bulletins:https://support.symantec.com/
We would also recommend you periodically check our website by selecting your product, then release details, for information with respect to End of Life and End of Support Life for your specific Licensed Software.
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