If the existing pl.xml file is missing or corrupted, then follow below steps to download the symantec_v2.pl.xml.zip file from http://www.solutionsam.com/solutions/pl/symantec_v2.pl.xml.zip
1. Login to the Symantec Management Platform (SMP) Server using the administrator credentials.
2. Open the Internet Explorer web browser and paste the link http://www.solutionsam.com/solutions/pl/symantec_v2.pl.xml to download the symantec_v2.pl.xml.zip file.
3. Copy symantec_v2.pl.xml.zip file to C:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris if it does not exist.
4. Click change at the product listing and click on Add.
5. Now at the Path, select Browse and go to the location C:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris where the symantec_v2.pl.xml.zip file is placed.
6. Click OK and again click OK.
This will allow to update the product listing.
7. Finally, click OK to save the changes.
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This will clear the history and restart the chat.