Symantec has implemented a change to the hard drive for products using the S200 & S400 based platform. Our vendor has indicated the Seagate 500GB SATA HDD ST9500620NS is moving to EOL status. Symantec is transitioning in a replacement 1TB HDD, Model # ST1000NX0353 to replace the EOL drive.
All PS-S200 models including Production, NFR, TAB, CS, SU & RMA units
All PS-S400 models including, Production, NFR, TAB, CS, SU & RMA units
All PC-S200 models including Production, NFR, TAB, CS, SU & RMA units
All SG-S200 models including MACH5, Reverse Proxy and Proxy editions as well as NFR, TAB, CS, SU & RMA units
All ASG-S200-30 and ASG-S200-40 models as well as NFR, TAB, CS, SU & RMA units
All CAS-S200 models including Production, NFR, TAB, CS, SU & RMA units
All CAS-S400 models including Production, NFR, TAB, CS, SU & RMA units
All MAA-S400-10 including NFR, TAB, CS, SU & RMA unit
Effective Dates for Change to Hardware & Software Versions
PCN notification date: June 30th, 2017
Symantec will be introducing the new 1 TB HDD in January 2018, and transition to new drives is expected to be completed be end of 2018
Transition period is to allow customers time to upgrade to the software release that supports the new drives
Content Analysis and Malware Analysis product software is not affected by the HDD change. SGOS versions to support the 1TB HDD:
Supported ASG OS versions to support the 1TB HDD:
PacketShaper OS versions to support the 1TB HDD:
All versions of PacketShaper S-Series OS (except for mixed drive support: upgrade to 22.214.171.124)
ProxySG and ASG customers will not be able to downgrade their software versions if the 1TB drives are configured. Any downgrade will result in an RMA of the unit.
All PS OS versions are compatible with the new 1TB HDD. In rare cases where there is mixing of 1TB and 500GB HDD, the customer will need to upgrade to PS 126.96.36.199 or above. This is mainly for recovery of systems only. Note: PacketShaper S-Series OS with mixed HDD support is only applicable to PS-S400, since PS-S200 uses only one HDD.
Supported PS OS version for mixed HDDs on PS-S400 is 188.8.131.52.
Customer Actions There is no impact on the usability of the product and your active support agreements.
Customers should not downgrade ProxySG or ASG systems that are configured with the 1 TB HDD.
For more information, please contact Symantec Support.
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