In scenarios where the VIP Enterprise Gateway installer does not have sufficient permissions, LiveUpdate components may not install successfully. As a result, LiveUpdate hangs at Checking for updates...
Download and extract the attached Live_Update_Client.7z. Follow these steps to add the missing LiveUpdate pieces
Locate the Linux folder in the extracted data, then copy it to /opt/Symantec. Overwrite the existing folder if prompted.
Add exec permissions to the Linux /tmp folder.
Locate the Windows folder in the extracted data, then copy it to C:\Program Files (x86)\Common Files\Symantec.Overwrite the existing folder if prompted.
Add read and write permissions to the C:\Program Files (x86)\Common Files\Symantec Shared folder.
Log into the VIP Enterprise Gateway console. Click Settings > Update Settings > Check for updates. LiveUpdate should successfully check for updates.
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