Manually installing the Live Update Client for VIP Enterprise Gateway
Last Updated February 14, 2019
In scenarios where the VIP Enterprise Gateway installer does not have sufficient permissions, LiveUpdate components may not install successfully. As a result, LiveUpdate hangs at Checking for updates...
Download and extract the attached Live_Update_Client.7z. Follow these steps to add the missing LiveUpdate pieces
Locate the Linux folder in the extracted data, then copy it to /opt/Symantec. Overwrite the existing folder if prompted.
Add exec permissions to the Linux /tmp folder.
Locate the Windows folder in the extracted data, then copy it to C:\Program Files (x86)\Common Files\Symantec.Overwrite the existing folder if prompted.
Add read and write permissions to the C:\Program Files (x86)\Common Files\Symantec Shared folder.
Log into the VIP Enterprise Gateway console. Click Settings > Update Settings > Check for updates. LiveUpdate should successfully check for updates.
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