As part of the upgrade from SEP SBE to SEP Cloud, the ExSP Partner’s billing relationship will shift from Symantec to the Distributor.
ExSP Partners may elect to upgrade their customers to SEP Cloud during the upgrade window at any point in the monthly billing period – in these cases, billing responsibility for that monthly billing period will be split between Symantec and the Distributor. The goal of the Billing Factor is to calculate how Symantec and Distis will bill a given Partner in this scenario.
How the billing factor calculates an adjusted number of endpoints
The Utilization Report will display each Customer’s upgrade separately.
As soon as the Partner initiates the Customer’s upgrade to SEP Cloud, all of their endpoints are considered upgraded to SEP Cloud in the Service Utilization Report. The date that the Customer’s upgrade is initiated will be displayed in the Service Utilization Report.
The Billing Factor is calculated as:
The adjusted number of endpoints will be shown in in the Service Utilization Report for that billing period. Symantec will invoice the Partner for the adjusted number of endpoints; the Distributor will invoice the Partner for the remainder.
In cases where the Billing Factor calculation results in a fraction of an endpoint, Symantec will “round down” to the lower whole number of endpoints to be used for the Adjusted Number of Endpoints in the Service Utilization Report.
Once the Partner is fully migrated to SEP Cloud, the Billing Factor is no longer needed, as the Partner’s billing relationship will be with the Distributor only.
Joe’s Computer Solutions (an ExSP Partner) initiates their customer A1 Accounting’s SEP SBE upgrade on April 19th. A1 Accounting pays for 100 endpoint licenses. Regardless of when A1 Accounting’s endpoints actually upgrade to SEP Cloud based on their IT policies, the Service Utilization Report will show April 19th as the upgrade day.
The billing factor for the May Service Utilization report will be calculated as such:
For the April monthly billing cycle, Joe’s Computer Solutions will receive two invoices in May:
Symantec will invoice for A1 Accounting’s 60 SEP SBE endpoints
The Distributor will invoice for A1 Accounting’s 100 SEP Cloud endpoints, however, the Distributor will pro-rate the 100 endpoints for the remaining 12 days in April.
In June, A1 Accounting will no longer appear in the May Service Utilization Report and the Distributor will invoice Joe’s Computer Solutions for all 100 endpoints for the May monthly billing cycle.
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