VIP Error Codes for out-of-band or temporary passcode VOICE calls
Article ID: 150872
Updated On:
Products
VIP Service
Issue/Introduction
Resolution
VIP Voice OTP for out-of-band and temp password transaction error codes. These codes are located in the VIP Web Services User's Guides.
| Session in Progress Codes | ||
Code |
Description |
Meaning |
| 7000 | Session in Progress | Session request has passed validation and a phone call attempt is in progress. |
| End User Related Status Codes | ||
Value |
Description |
Meaning |
| 0 | Success | User received the PIN and the call ended. |
| 3210 | Line Busy | Phone line for the dialed number was busy. |
| 3220 | FAX Answered | Call was answered by a FAX machine. |
| 3230 | No Answer | Call was not answered. |
| 3320 | Call Disconnected | The call was disconnected by the end user before the PIN could be delivered in its entirety. |
| 3330 | No Sound Detected | The user did not enter any digits when prompted to affirm the call. |
| 3340 | No Affirmation | User did not indicate the call was expected after being prompted three times. |
| 3360 | Call Refuted | User indicated that the call was not expected. |
| 3370 | User Token Delivered | User disconnected at any point during the PIN delivery step. |
| System Error Status Codes | ||
Value |
Description |
Meaning |
| 1010 | System Overload | Max transactions reached. Try again momentarily. |
| 1020 | System Error | Internal error occurred at some point during the session. Contact Symantec. |
| XML and Data Element Validation Error Status Codes | ||
Value |
Description |
Meaning |
| 2140 | Invalid Parameters | A required parameter is missing or a provided parameter is not valid. |
| 2142 | Invalid TSOID or TSOID Inactive | Bad value passed in <tsoid> element or invalid/inactive application |
| 2510 | XML parsing or validation error | XML parsing or validation error |
| 2520 | Invalid Password | Bad value passed in <password> |
| 2540 | Invalid TEID | Bad value passed in transaction ID <teid> element. |
| PSTN and Phone Number Validation Error Status Codes | ||
Value |
Description |
Meaning |
| 3101 | Invalid Country Code | The country code specified in the phone number did not match the country code within the database. |
| 3104 | Invalid Phone Number | The phone number did not pass validation rules. |
| 3110 | Unassigned Phone Number | Call attempt was made, but the PSTN returned an “invalid number” error. |
| 3111 | Blocked Phone Number | The phone number is blocked by the voice or SMS provider. Possible reasons: - Previous (non-Symantec) fraudulent or illegal activity detected either from the number or from the carrier. - The number is new and not yet part of the international caller database utilized by the voice gateway provider. - The phone number is owned by a carrier (often VoIP) not properly identifying itself as voice service. Solution: An alternative phone number or delivery method should be used. Broadcom (Symantec) does not control, maintain or have access to this blocked number list. |
| 3120 | Network Congestion | Call attempt was made, but the PSTN returned a “fast busy” (reorder tone). |
| 3130 | Phone Network Problems | Call attempt was made but failed due to phone/carrier network problems. |
| 3150 | Special Information Tone | Call attempt was made but failed with PSTN three-tone signal and a recorded message indicating an error (such as network congestion or number not in service.) |
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