This FAQ is relevant only to select Partners located in certain countries that are in the process of migrating to a Symantec Local Sales Operating (LSO) Model. Account Managers will reach out to impacted Partners as appropriate to provide more information on the transition.
General Overview and Background Information
What is meant by a Local Sales Operating (LSO) Model?
A Local Sales Operating (LSO) Model is where a local company directly procures products and services for sale to end customers in-country. Symantec has decentralized operations in certain countries that are part of our regional sales companies currently operated and managed by Symantec Limited for the EMEA region, and Symantec Asia Pacific Pte. Ltd. for the APJ region.
Under this model, sales of products and services to select Partners are mainly operated and managed by a Symantec company located locally in the same country as those Partners for the countries that have moved to an LSO Model.
When will the LSO Model become effective?
Symantec initially implemented the LSO Model for transactions involving various Enterprise Products in several countries in April 2018. As of August 13, 2018, Email Security Services (formerly MessageLabs/.Cloud) will be purchased via LSO Model.
Which countries will this be applicable to?
The LSO Model is followed in France, Italy, Spain, UK and Australia. The corresponding Symantec companies are listed below. These companies act as the Local Selling Entity in their respective country:
France: Symantec (France) SAS
Italy: Symantec SRL
Spain: Symantec Spain S.L.
UK: Symantec Security (UK) Ltd.
Australia: Symantec (Australia) Pty Ltd.
Which transactional currencies are accepted by Symantec companies adopting the LSO Model?
The following price lists and currencies are accepted by companies adopting the model:
Corporate Price List for Enterprise Products will be offered in USD.
Express/Business Price List for SMB products will be offered in the local currency for each local in-country Symantec company.
Billing and Collection for Partners
Will there be changes to invoices? If yes, what are the changes?
Invoice headers will display the legal entity name, entity address and entity bank account information based on the Local Selling Entity. In addition, invoices issued for Email Security Services will include a local VAT ID based on the applicable Local Selling Entity and may charge local VAT rates depending on the Partner’s Bill-To Address.
For invoices issued prior to August 13, 2018 which Symantec company will Partners be paying to?
Any invoices issued prior to August 13, 2018 should be paid to the Symantec entity which issued the invoice. In the case of EMEA and APJ, Symantec Limited/MessageLabs Ltd. and Symantec Asia Pacific Pte. Ltd., respectively, should be entitled to the cash remittance. Partners should check the entity on the invoice and pay accordingly.
Will there be different remittance address and bank account deposit information for post August 12, 2018 sales transactions involving Email Security Services?
In April 2018, Symantec requested that some Partners set up new Supplier Profiles in order to begin placing orders for Enterprise Products other than Email Security Services through the LSO Model. If a Partner completed the setup of a new Supplier Profile for the appropriate Local Selling Entity in April, they should use the same LSO Supplier Profile (e.g., Symantec France Supplier Profile) to purchase Email Security Services after August 12, 2018. Remittance information for the Local Selling Entities provided in April will apply post 12 August.
However, any Partners who did not create a Supplier Profile for the appropriate Local Selling Entity in April must do so before August 9, 2018. Information on remittance addresses and bank account information for Email Security Services ordered in the new Local Selling Entities will be provided in July for Partners.
For Partners with Legacy Transactions placed prior to August 13, 2018, future billing arrangements will be automatically routed to the appropriate Local Selling Entity if applicable. You may need to amend existing POs pertaining to these orders to reflect the new Symantec entities to ensure that there are no delays in processing Partner payments to Symantec.
Accounts Receivable and Credit Collections for Partners
How will Partners set up purchase orders?
Cut-Off Period: Prior to August 9, 2018
No change to setting up purchase orders and making payments.
Purchase orders that were created under Symantec Limited/Symantec Asia Pacific Pte. Ltd., prior to August 9, 2018, will be invoiced from these regional entities (as identified on the PO).
Once Partners receive information on the new Local Selling Entities and associated banking information in July, it is important that they create supplier profiles prior to August 9, 2018 to ensure the purchase orders will be processed through the Local Selling Entity after August 12, 2018.
However, if a Partner completed the setup of a new Supplier Profile for the appropriate Local Selling Entity in April, they may use the same LSO Supplier Profile (e.g., Symantec France Supplier Profile) to purchase Email Security Services after August 12, 2018.
Partners should maintain any existing supplier profiles tied to Symantec Limited/Symantec Asia Pacific Pte. Ltd.
Blackout Period: Between August 9, 2018 and August 12, 2018
Symantec's ordering systems, including SymOrder and EDI, will experience a system shutdown and will not be available during this time.
Post Go-Live: After August 12, 2018
Purchase orders will be created with the new Local Selling Entities.
Invoice headers will display the relevant information for the Local Selling Entity: legal entity name, address, VAT/GST IDs and entity bank account information.
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