On May 17th, 2019, the case management user interface was improved to make it easier to manage, update and close cases. Some enhancements include:

  • Refreshed and modern user interface
  • Simplified and intuitive case list filters (preserved throughout your browser session)
  • Ability to open multiple cases simultaneously via case tabs
  • Grouped similar case fields together for easy viewing
     

Upon logging into MySymantec users will immediatly notice an improved case landing page with a refreshed user interface including:

  1. Toggled based case list filters allow you to customize your view by Open/Closed status and Case Severity. PRO TIP: filter icons highlighted in blue represent those that are enabled.
  2. Expand the All Filters option to gain access to additional case filters. 
  3. Click Reset All to clear your filters. 
  4. The default case list view is Opened with case sorted by Opened Date in descending order. 
     


When viewing a case you'll notice several key enhancements have been made to the user experience including: 

  1. Ability to open multiple cases simultaneously via case tabs.
  2. PRO TIP: Click the Case List tab to return to the main My Cases list view.
  3. Grouped similar case fields together for easy viewing via the Summary, Account and Product tabs.
  4. Add case updates via the Case Comments section. 
  5. View and filter case status updates.

 

 

We trust these enhancements will improve your online support experience. Have feedback regarding these or any other features available on MySymantec please email Customer Online Experience Sr. Manager Steve Desaulnier. 

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