Norton Download Manager is not updated though Liveupdate. Customers first download Norton Download Manager during the initial install of a Norton security product and it is normally a run-once application to manage the download and install of the selected Norton product. There is some potential that users may need to run a previously downloaded version of Norton Download Manager in the following scenarios:
- Norton Download Manager has not been run since it was initially downloaded from the Norton portal
- Norton Download Manager failed to download the full product installer
- The full product installer itself failed during installation
The upgrade solution for impacted customers is to:
- Delete any previously downloaded version of Norton Download Manager, version 5.6 or earlier
- Download the updated version of Norton Download Manager currently posted to the Norton portal that is associated with their Norton security product
Customers and users who want to download a trial version of a Norton security or Norton Family product can visit the Norton website. Once there, navigate to PRODUCT & SERVICES and select Free Trials.
Customers who want to download a licensed Norton security or Norton Family product can log into their Norton account and click on Download.
*Affected Norton Family Products
- Norton Family
- Norton AntiVirus
- Norton AntiVirus Basic
- Norton Internet Security
- Norton 360
- Norton 360 Premier
- Norton Security
- Norton Security with Backup
- Norton Security Standard
- Norton Security Deluxe
- Norton Security Premium
- Symantec Endpoint Protection Cloud
Best Practices
Symantec recommends the following measures to reduce the risk of attack:
- Restrict access to administrative or management systems to authorized privileged users.
- Restrict remote access to trusted/authorized systems only.
- Users should have UAC enabled and never use a browser while running with elevated privileges to limit the impact of potential exploit attempts.
- Keep all operating systems and applications current with vendor patches.
- Follow a multi-layered approach to security. At a minimum, run both firewall and anti-malware applications to provide multiple points of detection and protection to both inbound and outbound threats.
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