Reinstall LiveUpdate for Endpoint Protection Manager

This article describes how to uninstall and reinstall LiveUpdate on a computer where Symantec Endpoint Protection Manager (SEPM) is installed.

When the version of LiveUpdate that is currently installed is not the version that ships with Symantec Endpoint Protection (SEP), this can cause LiveUpdate to not function correctly for Endpoint Protection clients or Endpoint Protection Manager.

LiveUpdate versions

The correct versions of LiveUpdate for SEP are as follows:

• SEP 14.2.770.0000 (RTM): 3.3.202.6
• SEP 14.0.3929.1200 (RU1 MP2): 3.3.202.6
• SEP 14.0.3897.1101 (RU1 MP1): 3.3.202.6
• SEP 14.0.3752.1000 (RU1): 3.3.201.36
• SEP 14.0.2415.0200 (MP2): 3.3.200.50
• SEP 14.0.2349.0100 (MP1): 3.3.100.15
• SEP 12.1.2015.2015 and later (RU2, RU3, RU4, RU5, RU6): 3.3.100.15
• SEP 12.1.1101.401 (RU1 MP1): 3.3.2.2
• SEP 12.1.1000.157 (RU1): 3.3.1.23
• SEP 12.1.671.4971 (RTM): 3.3.1.23

The LiveUpdate installation file (LUSETUP.EXE) can be found on the SEP installation media under the SEPM folder.
 

Uninstall and re-install LiveUpdate

Note: You should run the LiveUpdate installer from the installation directory.

1. Click Start > Control Panel.
2. Click Add/Remove Programs. ('Programs and Features' in Windows 7 and Windows Server 2008)
3. Click LiveUpdate.
4. Click Change/Remove.
5. Follow the on-screen instructions to uninstall LiveUpdate.
6. Delete the following files and folders (some of these may already be deleted after the uninstall):
   
   32-bit OSs:
   
   C:\Program Files\Symantec\LiveUpdate (delete the entire folder)
   C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate
   
   Delete all these files: Product.Inventory.LiveUpdate and Settings.LiveUpdate
   
   64-bit OSs:
   
   C:\ProgramData\Symantec\LiveUpdate (delete the entire folder)
   C:\Users\All Users\Symantec\LiveUpdate
   C:\Program files(x86)\Symantec\Liveupdate
   
   Delete all these files: Product.Inventory.LiveUpdate and Settings.LiveUpdate.
    
7. Install LiveUpdate (run <install media>\SEPM\lusetup.exe) from the original SEPM install media

Register SEPM with LiveUpdate

1. Click Start > All Programs > Accessories
2. Right-click on Command Prompt and click Run as administrator. This will bring up a command prompt.
3. At the command prompt type cd and the path to lucatalog.exe, as shown, for the correct SEP version and OS:
    
   • Enterprise Edition:  cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin
   • Enterprise Edition 64-bit: cd C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin
4. Type lucatalog.exe -cleanup . When the command line path returns, cleanup is done.
5. Type lucatalog.exe -forcedupdate .
   
   If Symantec BackupExec is also installed, re-register it with LiveUpdate from the command prompt (the location depends on the version of BE).
   
   C:\Program Files\Symantec\Backupexec\beupdateops -addbe OR
   C:\Program Files\Symantec\Backup Exec\beupdateops -addbe OR
   C:\LU\beupdateops -addbe -optout
   
   If Symantec Mail Security for Microsoft Exchange (SMSMSE) is also installed, re-register it with LiveUpdate from the command prompt.
   
   From the command prompt, in the folder "C:\Windows\system32", run the following command:
   
   regsvr32.exe "C:\Program Files\Symantec\SMSMSE\<version number>\Server\SAVFMSELU.dll"
6. Click Start > Run.
7. Type luall and click OK to test LiveUpdate.
   
   Note: You may also want to test LiveUpdate's functionality in SEPM. Click the Admin tab > Servers > Local Site > Download LiveUpdate Content.
   
   Note: If SEPM version is 12.1 RU5 or later, run through management server configuration wizard once then try LiveUpdate.